Privacy Policy

Introduction

Thank you for choosing to be part of our community at OnionWatch ("company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@onionwatch.app.

When you visit our website and use our monitoring services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

This privacy policy applies to all information collected through our website and monitoring services. Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

1. What Information Do We Collect?

Information You Provide

We collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products, or otherwise contact us. This may include:

• Name and email address
• Account login credentials
• Payment information for subscriptions
• URLs and websites you choose to monitor
• Notification preferences and webhook URLs
• Support communications

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate our services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.

Monitoring Data

When you use our monitoring services, we collect data about the websites and services you monitor, including response times, status codes, content changes, and availability metrics. This data is used solely to provide our monitoring services to you.

2. How Do We Use Your Information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive:

• To provide monitoring services: Including monitoring your specified URLs, sending alerts, and maintaining uptime statistics
• To facilitate account creation and authentication: Managing your account and login process
• To send administrative information: Updates about our services, changes to terms and policies
• To fulfill and manage your orders: Processing payments and managing subscriptions
• To deliver notifications: Sending monitoring alerts via email, webhooks, or other configured methods
• To protect our services: Monitoring for security threats and preventing abuse
• To improve our services: Analyzing usage patterns to enhance our monitoring capabilities
• To comply with legal obligations: Responding to legal requests and preventing harm

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent
• Legitimate Interests: When reasonably necessary to achieve our legitimate business interests
• Performance of a Contract: To fulfill the terms of our contract with you
• Legal Obligations: Where legally required to comply with applicable law
• Vital Interests: To investigate, prevent, or take action regarding potential violations

Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf, including payment processing, email delivery, hosting services, and analytics. We require these parties to keep your information confidential and secure.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to access or store information. These technologies help us provide and improve our services, remember your preferences, and analyze how our services are used. You can control cookies through your browser settings.

5. How Long Do We Keep Your Information?

We keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. Monitoring data and logs may be retained for up to 2 years for service improvement and security purposes.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. We use industry-standard encryption, secure data centers, and access controls to protect your information.

7. What Are Your Privacy Rights?

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information
• Request rectification or erasure
• Restrict the processing of your personal information
• Data portability (if applicable)
• Object to the processing of your personal information

To make such a request, please contact us using the details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

8. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact us at: